This article will cover:

New users on mobile

📩 Using an invite - Your organization may have sent you an invite to Join Them on Blink which will make signing up incredibly quick. The invite itself may go to either your mobile inbox or your email.

To start the registration process, open the invite and press the blue button.
This will direct you to your app store on our install page. Click install. If you have installed the app before you use the invite you will be taken straight into the app. If you need assistance installing the app, please see "How to Download Blink."
Depending on your organization, you may need to enter some information about yourself once the app is opened. After that has been entered, you will get full access to Blink!

📦 Using a Starter Pack - These may have been handed out to you by your organization. It is a one-page guide for 'Getting Started’ and has a QR code. You will need to have blink installed in order to use the QR code. If you need assistance installing the app, please visit "How to Download Blink."

Open the Blink app. In the very top right of your screen, there is an icon to access the QR scanner (you won't need to use an external service to scan the QR Code)
Tap this icon and hold up your starter pack to scan the QR code. Once it’s been scanned, you will be taken through the registration process and asked to enter some information for your account.
If your QR code doesn't scan, or you have any issues with it, you can enter the invite code manually to sign in. At the bottom of your screen will be a "Type code instead" option. Written on your pack will be the "Invite Code" which is the code you should enter.

👪 "Join my Colleagues" directly in the Blink app - Only use this option if you are sure you have an account ready for you to join. You will need to download the Blink app first: If you need assistance installing the app, please visit "How to Download Blink."

On the welcome page, select "Join your team on Blink" and choose either your mobile number or email: this email or number will be the same one your invite was sent to, your work email, or the one your manager advises you to use.
Enter your work email or mobile number.
Based on your organization’s requirements, you will need to complete the authentication method your company has chosen for you.
Once completed, you may have to enter your job title and your department. This information is only used for your Blink profile and may be changed or updated at any time.

Existing users on mobile

To sign into your existing account, open your Blink app and press "I already have an account".
Enter either your email or mobile number that is listed on your account and complete your organization’s method of authentication.

If you haven’t already, download the Blink desktop app. If you need assistance installing the app, please visit "How to Download Blink." Once the app is installed, launch it and select the “My team is on Blink” option as shown below:
Upon clicking this, you will be given three options: enter your email, enter your phone number, or enter your invite code.
1. Email: you should enter your work email. If you have an account registered with that email, you will be signed in to your account after entering an OTP.
2. Phone: if you have an account registered with that number, you will sign in to your account after entering an OTP.
3. Invite: please reference your "Getting Started" guide or Starter Pack. On that page will be an invite code (as shown below) to enter after selecting this option.

Although the following instructions apply to both the web version and the desktop app, we recommend downloading the Blink desktop app if you haven't already. If you need assistance installing the app, please visit "How to Download Blink." Once the app is installed, launch it.
On the "Welcome to Blink" screen, select "I already have an account, sign in."
You will then be given the option to enter either your mobile phone number or email address.
After you've entered this information, you will need to perform your organization's method of authentication.

I am getting a “Registration Failed” error message	This error usually occurs when new users enter a phone number or email that is not recognized by their organization. We recommend trying again with your work email address. If you continue to receive this error, please reach out to your manager or email support@joinblink.com for further assistance
I didn't receive an invite	If you haven't received an invite, please check with your manager to confirm that your account has been set up. If not, please ask them to set up your account and invite you.
My QR code isn’t scanning	If your QR code doesn't scan, or you have any issues with it, you can enter the invite code manually to sign in. At the bottom of your screen on the QR scanner in Blink will be a "Type code instead" option. Enter the "Invite Code" provided on your pack.
I didn't receive my OTP code	If you are missing your OTP code, please click here.
I need my email or mobile number updated	For security purposes, we cannot update personal information such as your email address or mobile number. This can only be edited by an administrator within your organization. Please reach out to your manager or IT team for support with this.