This article will cover:
If you need to know about joining Blink for the first time, please read:
If you need to know about logging in to multiple Blink accounts, please read:
Signing in to the Blink app on mobile
Once you’ve downloaded Blink and accepted your invite, you can stay logged in on the app. But, signing back in is easy if you need to.
Watch this demo, or read on...
Open the Blink app on your device and select ‘get started’. Enter the contact detail that is associated with your account by selecting either ‘continue with phone’ or ‘continue with email’.
You will then be taken through an authentication process. This is either via OTP code, SSO or SAML, or password and depends on what your employer has set up.
This is what a user experiences when signing in on a mobile device:
Signing in to Blink on the desktop app or web browser
Open the Blink desktop app or visit Join Blink to open Blink on your browser.
Select ‘I already have an account, sign in’ on the landing page and then enter the contact details associated to your account (this will be an email address or phone number).
You will then be taken through an authentication process. This is either via OTP code, SSO or SAML, or password and depends on what your employer has set up.
Troubleshooting
Blink does not recognise the contact details I have entered. | You have to use the phone number or email address that is associated with your Blink account. If you have forgotten what that is, please speak to your manager or contact support@joinblink.com. |
I didn’t received my OTP code | Select ‘tap to send again’ in the Blink app if you did not receive your OTP code. For further troubleshooting please see: https://helpdesk.joinblink.com/en/articles/6979828-what-to-do-if-you-didn-t-receive-your-6-digit-login-code
|
I have forgotten the log-in details for my central authentication service | Your central authentication service is managed by your employer. Please contact your manager if you have forgotten your log-in details. |
I have forgotten my password | Select ‘reset password’ in the Blink app to set a new password and sign in to your account. |
I need to update the contact details associated to my Blink account | Speak to your manager who can help update your details in the system. This must be completed by your organization and can’t be done by Blink. |