This article will cover joining Blink via:
Joining your colleagues on Blink happens in a few simple steps.
Your employer will invite you to join via one of the following methods:
SMS or email invite
QR code posters
Starter pack
Read more to learn how to accept your invite via each invite route...
SMS or email invite
On mobile
If you received an SMS or email invite, simply click the link or ‘get started’ button to accept the invitation to join Blink.
The link will take you to download the Blink app if it’s not already on your mobile device, and then you’ll be automatically logged in.
The invite link is unique to you and shouldn’t be shared with anyone.
This is what you’ll experience when accepting your invite on mobile:
Depending on your organization, you may be asked to enter some personal information to complete your profile.
Joining Blink via Google, Microsoft or SAML sign-in
If your employer has set up authentication through Google, Microsoft or SAML, you will be prompted to join Blink and sign-in via the third party provider.
This is what you’ll experience when accepting your invite:
Accepting your invite on desktop
Email invites can be accepted on your desktop. Click ‘get started’ from the invite and Blink will open on your desktop browser. You just need to accept our privacy policy and then you’ll be logged in.
The invite link is unique to you and shouldn’t be shared with anyone.
This is what you’ll experience when accepting your invite on desktop:
The invite will open the web browser:
Troubleshooting
I didn't receive an invite | If you haven't received an invite, please check with your manager to confirm that your account has been set up. If not, please ask them to set up your account and invite you. |
I need my email or mobile number updated | For security purposes, we cannot update personal information such as your email address or mobile number. This can only be edited by an administrator within your organization. Please reach out to your manager or IT team for support with this. |
I don’t know my log-in details for my central authentication service | Your central authentication service is managed by your employer. Please contact your manager if you don’t know your log-in details. |
QR code posters
QR code posters offer a fast and effective way to join Blink. Scan the QR code with your device camera and enter the requested log-in data (this will be your phone number, email address, or a unique employee ID).
Tip: use the contact data that your employer holds for you, as this will be linked to your Blink account.
Here’s an example of Maria Rodriguez, bus driver at TransitMasters, joining Blink via QR code poster, using her employee ID number:
Troubleshooting:
I can’t scan the QR code | If you can’t scan the QR code with your device, speak to your manager who can invite you via email or SMS. |
I don’t know my employee ID | Speak to your manager to find your employee ID, or contact support@joinblink.com. |
Blink does not recognise the contact details I have entered. | Your Blink account is linked to the email address or phone number that your employer holds for you. If you have forgotten what that is, please speak to your manager or contact support@joinblink.com. |
I didn’t received my OTP code | Select ‘tap to send again’ in the Blink app if you did not receive your OTP code. For further troubleshooting please see: https://helpdesk.joinblink.com/en/articles/6979828-what-to-do-if-you-didn-t-receive-your-6-digit-login-code
|
Starter pack
If your employer has issued you with a starter pack, simply follow the instructions in the one-page pack to join Blink.
Tip: if you can’t scan the QR code, download Blink and select ‘Not scanning? Tap to type’, then enter the invitation code from your starter pack.
Troubleshooting
I can’t scan my starter pack QR code with my device camera. | If you’re unable to scan the QR code with your device camera, you can download the Blink app and try scanning the QR code with the Blink QR code scanner. Alternatively, you can select ‘Not scanning? Tap to type instead’ where you can enter the invite code found at the bottom of your starter pack. |
I can’t scan the starter pack QR code with the Blink QR code scanner. | You can either try scanning with your device camera, or select ‘Not scanning? Tap to type instead’ where you can enter the invite code found at the bottom of your starter pack.
|
I didn’t received my OTP code | Select ‘tap to send again’ in the Blink app if you did not receive your OTP code. For further troubleshooting please see: https://helpdesk.joinblink.com/en/articles/6979828-what-to-do-if-you-didn-t-receive-your-6-digit-login-code
|