Blink

Ana Mason

Margaret Greer

frequent questions and general troubleshooting assistance

FAQs

This problem is usually caused by a user being adding to a duplicate organization

Why can't I see/do anything in Blink?

A brief overview of the Mobile and Desktop instances of Blink as well as an explanation of the available features

What is Blink?

Users may need to whitelist Blink with their email provider to receive emails.

Why am I not receiving emails from Blink?

What to do when your Blink account has been restricted

My account has been restricted

Troubleshooting common OTP issues and errors

What to do if you didn't receive your 6-digit login code

What is a One Time Passcode? (OTP)

How and when users need to report content/other users

Reporting abuse on Blink

How to tell important/recent chats from the others in your inbox.

Determining important chats

General

Helpful resources to get to know Blink and help you decide if it's the right fit for your organization.

What do I need to know before I sign up for Blink?

A review of all the information you need about your Blink trial

Your Blink Trial FAQs

User requirements for the Blink mobile application

Is there a minimum number of users required for Blink?

Your Blink Trial

Provides list of supported languages and how to request a new one to be added

Different Languages on Blink

App Settings

Looking to change the sorting from alphabetical order to something else.

Are we able to re-order files within the Hub?

When people leave another organization on Blink, return to a Blink employer, or work for more than one company on Blink

Migration Requests

Assists with common error messages admins may receive when trying to add a new user

Why can't I add this user?

When an invite is sent you cannot reinvite that user for another hour.

Why can I only send one invite per hour?

Changing a page from a mandatory read to just a normal page in the Hub

How do I remove a mandatory read?

Admins

Assistance with clearing cache to help with app

Clearing your local Blink cache on Windows

Keeping your app updated

Device Health

How can I stop seeing this Feed post?