Keeping your app updated is important so you aren't missing new features and releases. This also ensures you aren't missing out on any patches, bug fixes and security updates.

In this article:

Updating your Webapp (using Blink on a browser window)

Press CTRL + R or CMD + R to refresh the app
The latest version will install

💡 Helpful Hint

Please note that having an out of date version of your browser also impacts Blink app performance. Keep your browser on the latest version for better results.

Updating your Desktop app

Quit out of the Desktop app
Reopen the Desktop app
The latest version will install

💡 Helpful Hint

Clicking "Check for Updates" will only check for updates to the framework that the desktop app lives in - it won't necessarily reload the latest version of Blink, so you still need to close and reopen the desktop app to load the newest version.

Updating your iOS app

Head to the Apple Store, click here for a shortcut.
You can check for any updates on this page

Updating your Android app

Head to the Google Play Store, click here for a shortcut.
You can check for any updates on this page

Troubleshooting

Desktop app

Auto updater issues	If the auto updater is not automatically installing the latest version of the app and you remain on the same version, you may need to uninstall and reinstall the app on your device. You can find the latest versions here.
I installed a fresh version of the app but still see the old version	This can happen if you install the app from scratch on a windows device but fail to restart the machine. Please restart the computer and reopen Blink to refresh the app.

iOS - iPhones and iPads

Storage issues on iOS	If you are running out of storage on your mobile device you may need to clear media such as photos and videos, or other apps that you don't use. To delete apps, click here, to delete photos or videos, click here.
Apple ID issues	If you run into an issue where you need to sign in to your Apple Account to install Blink but you can't remember your login details, you can click here to get help in resetting your password.
Minimum operative system requirements	To run Blink on your Apple iPhone or iPad, you'll need iOS 14 and above.

Android

Storage issues on Android	If you are running out of storage on your mobile device you may need to clear either photos, videos, or other apps that you don't use. To delete apps, click here, to delete photos or videos, click here. Of course, we do completely understand if you aren't comfortable with clearing your space on your device that way so, if you aren't, feel free to access the web app or Desktop app.
I am being asked to enter payment details	Blink is free to an end user, this is a common occurrence on the Google Play Store. Every now and then a pop-up will appear asking you to enter your payment details if you haven't entered them onto the Play Store previously. Blink is free to all end users as the licenses are paid for by your organization. There will be an option to press Skip in the bottom right, click that and Blink will start installing
Apps won't install from the Google Play Store	If the Blink app won't install, and other apps won't install either, then there is an easy fix. Open the system settings Find where it says 'Apps' and open it You will find a list of your apps installed on your device (if you click 'Apps' and don't see this you may see an option to click 'Apps' again to find the list). Search for or find 'Google Play Store' and click on it, this will open a new page. If followed correctly there will be an option labeled 'Storage', click that. Click 'Clear data' and 'Clear cache'. This will require you to sign in, but you will not lose any information, your apps will remain, and the 'Google Play Store' may even run smoother. Head back to the Google Play Store and Blink, and all your other apps will start installing again.
Minimum operative system requirements	To run Blink on Android devices you'll need Android 5 (Lollipop) or newer.