For those clients needing to use a central authentication service, Blink can be linked to a SAML or SSO provider and the user would then receive their invitation to join Blink in the inbox that’s associated with the SAML/SSO.
The invite link takes the user to download the Blink app if it’s not already on their device, and log-in is redirected via the SAML/SSO service.
Clients wishing to use this activation route must verify that the user email addresses linked to SSO/SAML are set up with inboxes.
This is the user experience on a mobile device:
Troubleshooting:
I need to update the contact details associated to my Blink account | Speak to your manager who can help update your details in the system. This must be completed by your organization and can’t be done by Blink. |
Blink does not recognise the contact details the employee has entered. | An Admin can help the user find the correct contact detail by looking it up in the Admin portal under the user profile. |
I don’t know my log-in details for my central authentication service | Your central authentication service is managed by your employer. Please contact your manager if you don’t know your log-in details. |