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Using a central authentication service to support users to join Blink
Using a central authentication service to support users to join Blink

Joining Blink via a third party SAML / SSO

Updated over a week ago

For clients needing to use a central authentication service, Blink can be linked to a SAML or SSO provider. Using this, the end user would then receive their invitation to join Blink in the inbox that’s associated with the SAML/SSO setup.

The invite link takes the user to download the Blink app if it’s not already on their device, and log in is redirected via the SAML/SSO service.

Clients wishing to use this activation route must verify that the user email addresses linked to SSO/SAML are set up with inboxes.

This is the user experience on a mobile device:

Troubleshooting:

  • I need to update the contact details associated to my Blink account

    • Speak to your manager who can help update your details in the system. This must be completed by your organization and can’t be done by Blink.

  • Blink does not recognise the contact details the employee has entered

    • An Admin can help the user find the correct contact detail by looking it up in the Admin portal under the user profile.

  • I don’t know my login details for my central authentication service

    • Your central authentication service is managed by your employer. Please contact your manager if you don’t know your log-in details.

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