Organizations can require all employees to use this extra level of security to access Blink to secure sensitive data. This can be configured for both authentication into the app itself and as an extra security measure for accessing protected content on the Hub.
You can also turn on fingerprint or facial recognition security from settings even if this is not required by your organization.
This article will cover:
Requiring biometric checks for your users - whole organization
Setting up biometric recognition to access Blink - individual users
Go to the Blink settings page on your mobile device by clicking "More" in the bottom menu.
Scroll to the "Additional Settings" section and toggle Biometrics on. On iOS, the setting will say Touch ID or Face ID depending on which type of security your device supports.
You will need to complete fingerprint or facial recognition to confirm this setting change.
Requiring biometric checks for your users - whole organization
You need to be an Organization Admin to be able to update this.
Firstly, you need to head to the Admin page and then to the Authentication tab. At the bottom of the page you will find this:
Flick the toggle to Blue for it to be enabled across your entire organization. For the end user, they'll be prompted to complete biometrics authentication when opening the app as shown below:
Once the user clicks "confirm", they'll be able to complete a fingerprint, passcode, or face ID authentication option as appropriate for their device.
⚠️ Troubleshooting
Why am I being asked for fingerprint or face recognition? | If you did not set this up on your account, your organization has likely set it up as a requirement to access Blink. Please get in touch with your line manager for further assistance. |
I can't unlock the app | If you are locked out of your account, please contact support@joinblink.com. We will need to check your identity and work with your organization to unlock your account. |
I want more information on Blink security. | You can also find some helpful information on the Security page of our website. |
Passcodes v. Biometrics | When biometric checks are set up at either the organization or individual level, users can go into their device settings to turn off Face ID for Blink. This will prompt them to use their device passcode in place of standard biometrics. |