Introduction

Protecting content helps make sure that only the intended audience of Hub content can access it. When trying to access protected content on mobile, users will be required to confirm their identity using biometric authentication such as their fingerprint, a facial recognition scan or another secure form of mobile authentication.

🔒 Once protected, only users with supported mobile devices will be able to access this content.

Unlocking protected content

Protected content in Hub is marked with a fingerprint icon and a 'Protected' label. When you attempt to access protected content, there are three things that might happen:

You successfully confirm your identity using whatever security methods you already have set up on your device. This might be fingerprint recognition, a facial scan, pattern, pin, or equivalent authentication.
Authentication fails. You will be offered the option to try again.
You will be asked to Secure your device.

"I can't open protected content."

If you do not have any security measures on your mobile device, such as a password, pin, finger or facial scan, you will not be able to access protected content. In this instance, please get in touch with your manager for advice.

Protecting content

Protecting your Hub content couldn't be simpler!

Locate the content you want to protect in Hub admin and click on the ··· menu
Click on 'Protect Content'

When I share protected content to Feed, does it remain protected?	Absolutely. Protected content previews will be hidden. Users will see an attachment on the feed post and will need to confirm their identity to preview the content.
Can users access protected content using a device in Kiosk mode?	Because Kiosk mode devices do not offer a way for users to confirm their identity, any protected content will not be visible when in kiosk mode.
Is content also protected on desktop?	This feature only adds an extra layer of protection when content is accessed via a mobile device. Want this on desktop too? Vote for the feature on our product portal.