Both Chats and Channels share the same underlying messaging functionality.
The main differentiation between them is that Channels ALWAYS belong to a Team, whilst Chats are standalone and have a unique membership list that is not discoverable.
Channels tend to be created more frequently than Chats because they are a quick way of bringing a new topic to an existing audience.
Are standalone conversations
|Belong to a Team|
Have their own individual membership
|Inherit their membership from the Team|
Cannot be discovered via Search
|Are discoverable through the Team|
Disappear from your Chat list if you leave the conversation
|Can be left and rejoined by a Team member at any time|
If you leave the Chat, you will permanently lose access to all content shared on the Chat
|If you leave a Channel, you still have access to the content of the Channel through Search as long as you're still part of the Team|
If you are a Chat Admin you can add anyone in your Organisation to a Chat
|You can add anyone who is NOT in the Team to a Channel through the Invite Guest feature|
A Chat can have multiple Chat Admins
|There is only one Channel Admin and they are the creator of the Channel|
The Chat Admins have overall control of the Chat and the Chat Settings
|The Channel Admin has overall control over the members of the Channel and the Channel Settings|
Chats can be created by anyone on Blink
|Channels can only be created by Org and Team Admins|
When you create a new contact, we automatically create a Chat between you which you can find in your Chat list.
A Channel will only appear in your Chat List when you have created or been added to a Channel.