Blink

Differences between chats and channels as well as how all users can best utilize each feature

Chats and Channels

How chat admins are assigned and what to do when there isn't an admin in the chat

Restrict messaging privileges as an organization admin

Users can organize their chat inbox to avoid losing site of the more important conversations

Mark chats/channels as "favorites" to separate them from the main inbox

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company

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