Introduction

There are multiple levels of administration and each user role has a different level of permission to the different areas of Blink. Users can be Basic Users, Group Administrators, Content Creators, Content Moderators, Organization Administrators, People Administrators, or Support Administrators.

🔍 Overview of each role

Basic Users	This will be the majority of your users. They only have access to the main Blink app, so the Feed, Chats, Directory and Hub. Basic users will not be able to use the Admin portal and have restricted use of certain features.
Team Administrators	Each team can have multiple administrators who get access to a few more features in the main apps and the Blink Admin portal. They have access to the ‘Admin Panel’, but a restricted view of only the users within the Teams they’re part of. They can help you manage your organization on a local level. We often see Team Leads, Supervisors, and Managers take on this role. Team Administrators may be assigned by other Team Administrators or an Organization Administrator from within the Team profile in the Directory or in the Admin portal. Team Admins can access and edit user profiles for those on their teams, but they cannot deactivate their profiles. Only Org Admins can deactivate *users.*
Content Creators	A group also has the option of assigning users to be a Content Creator. This will apply at a group level ONLY. The Content Creator role allows users to create and manage team level content creation without any user management abilities
Content Moderators	Content moderators have access to the ‘Admin Panel’ are able to add, edit, or delete any content in the Feed and Hub. They are also able to send out mandatory reads.
Organisation Administrators	Organization administrators have full access to all features in both the main apps and the Admin portal.
People Administrators	People administrators have a limited set of organisation administrator capabilities. They are able to complete moderation & user management tasks but without any Hub administration abilities
Support Administrators	Support administrators are granted view only access to users and teams, with the extra ability to create support tickets

✏️ Changing/Assigning Roles

Assigning Group Administrators

In the Admin panel, go to the "Group" section and select the group you're working on.
Scroll down to the "Current group members" header. Search for the user you'd like to make an admin.
Click on the ··· button next to a user’s name and select Grant Group Admin. This user will now be designated as a Group Admin.

Assigning other admin roles

All other administrator roles are assigned from a user’s profile in the Admin Panel instead of in the Groups view.

Select the ‘Admin Panel’ and navigate to the "Users" section.
Search for the user you'd like to update. Select their name to open their profile.
Scroll to the bottom of the page to the drop-down labelled "Role" and select the admin role you'd like to grant to this user.
Click "Save changes" to finalize the update.

⛔ Restricted features

Permission	Org Admin	People Admin	Support Admin	Content Moderator	Group Admin	Content Creator
Users	Yes	Yes	View only	No	View only (for group)	No
Create Teams & Communities	Yes	Yes	No	No	No	No
Manage Teams & Communities	Yes	Yes	View only	Yes	Yes (for group)	No
Manage Group Membership	Yes	Yes	No	Yes	Yes (for group)	No
Manage Hub content	Yes	No	No	Yes	Yes (for group)	Yes (for group)
Feed posts, priority, feature	Yes	No	No	Yes	Yes (for group)	Yes (for group)
Moderation	Yes	Yes (for content that is not overseen by a Team Admin)	No	Yes	Yes (for group)	No
Analytics	Yes	Yes	No	Yes	Yes	Yes
Org Settings	Yes	No	No	No	No	No
Journeys	Yes	No	No	Yes	No	No
Aliases	Yes	No	No	Yes	No	No
Surveys	Yes	No	No	Yes	View only (for group)	No
Mandatory Reads	Yes	No	No	Yes	Yes (for group)	Yes (for group)
Audit Log	Yes	No	View only	No	No	No
Raising support Tickets	Yes	No	Yes	No	No	No

🔏 Admin portal permissions

	Group Admin	Content creator	Content Moderator	Organisation Admin	People Admin	Support Admin
Authentication	No	No	No	Yes	No	No
Company	No	No	Yes	Yes	No	No
Billing	No	No	No	Yes	No	No
Audit Log	No	No	No	Yes	No	View Only
Analytics	Yes	Yes	Yes	Yes	Yes	No
Hub	Yes	Yes	Yes	Yes	No	No
App Management	No	No	No	Yes	No	No
Key Contacts	No	No	No	Yes	No	View Only
Teams & Team Profiles	Yes	Yes	Yes	Yes	Yes	View Only
Import Users	No	No	No	Yes	Yes	No
Invite Users	Yes	No	Yes	Yes	Yes	No
Users & User Profiles	Yes	No	No	Yes	Yes	View Only