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Support Admins

A brief guide to what a Support Admin can do in Blink

Margaret Greer avatar
Written by Margaret Greer
Updated this week

What is a Support Admin?

A Support Admin's role is to ensure that everyone is able to successfully access and use tools in Blink. To help you do this, you are granted view only access to users and teams, with the extra ability to create support tickets with our Support team.

ℹ️ The Blink Admin Portal is accessible from a computer via the desktop app or by visiting www.admin.joinblink.com - this link can also be accessed on a tablet.

In this article:

Viewing Users and Groups

Support admins can view all users and groups in an organization via the admin portal.

Users

  1. Navigate to the Admin portal on the desktop app or web version

  2. Select the "Users" section from the left menu

  3. You'll be able to search for specific users as well click through Registered, Invited, Imported, Disabled, and All users for your organization. You can click into any desired user to see their profile details and their group assignments.

    1. This is view only access: you may see the option to edit fields but you won't have the ability to save any changes.

Groups

  1. Navigate to the Admin portal on the desktop app or web version

  2. Select the "Groups" section from the left menu

  3. You'll be able to search for specific groups and communities as well as see a full list of your organization's current groups and communities. You can click into any desired group to see the list of current members.

Create Support Tickets

As a Support admin, you can create a ticket with our internal Support team at any time by clicking the Help Menu icon.

From there, click on Messages and you'll be able to reach out to our Support team for assistance on behalf of yourself or other users in your organization as needed.

Other Access

In addition to these two actions, Support admins have additional access to some restricted features as shown below:


Permission

Has access?

View Users

Yes (all users)

Edit and Invite Users

No

Create Teams & Communities

No

Manage Teams & Communities

View only

Manage Group Membership

No

Manage Hub content

No

Feed posts, priority, feature

No

Event Creation

No

Live Streaming

Yes

Moderation

No

Analytics

No

Org Settings

No

Journeys

No

Forms

View

Aliases

No

Surveys

No

Mandatory Reads

No

Audit Log

View only

Raising support Tickets

Yes

Looking for more information on Roles and Permissions? Check out this article!

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