How do group permissions and channel access work in Blink?
Group permissions and channel access are integral aspects of using Blink effectively. This guide provides an overview of how user synchronization and permissions determine access to channels and groups, alongside methods to manage common scenarios.
Overview of Group Permissions
Group permissions in Blink control access to various features and channels. These permissions are often tied to user roles and external directory synchronization systems, ensuring seamless integration of users based on their status in an organization.
Managing User Synchronization
Blink syncs user records from external directory systems (for example, like Dayforce). If you notice that team members are not appearing in Blink, it indicates a need to:
Verify their Dayforce profiles (or equivalent external system directory records).
Ensure the information in the external directory system is accurate and up to date for each of these users.
Once corrected, users will automatically sync into Blink as part of the routine synchronization process. If further assistance is needed, reach out to your internal IT or HR team.
Joining Channels: Roles, Permissions, and Methods
Users can access and join channels based on their roles and assigned permissions. Here’s how users can join channel chats:
Searching and Joining Channels
If a channel is shared with a group a user belongs to, they can search for the channel by name using the search bar. Once located, they can join the channel directly.
Using Shared Invite Links
An admin or existing channel member can generate and share a channel invite link. Using this link, users can join the channel irrespective of their existing permissions.
Channel Permissions Note: In some cases, the "Add Member" option may not be accessible due to channel-level restrictions or user-role limitations. Users in such scenarios should attempt to locate channels via search.
Troubleshooting Common Issues
If issues arise in the processes above, consider these general troubleshooting steps:
Verify that the external directory system (e.g., Dayforce) holds accurate and correctly formatted user information, that is also reflected on their profiles on Blink's side.
Ensure users have the appropriate roles and permissions assigned within Blink to access the relevant groups or channels.
Encourage users to retry access methods, such as using different invite links or verifying group memberships.
These steps should resolve most common problems related to group permissions and channel access. Should difficulties persist, consult with your Blink administrator or internal support team.
Related Topics
Setting up user roles in Blink
How to manage channel permissions in Blink