Overview
User Provisioning provides administrators a real-time view of automated user data synchronization between your HR/identity source and Blink. Each time Blink imports user data from a connected source, a sync run is recorded with its status, duration, and logs (when available).
You can use User Provisioning to:
Monitor sync history (past and in-progress runs)
Filter and sort runs by date range, source, configuration, and status
Download logs (CSV/XLSX) for completed runs to investigate results or errors
Getting access
To access User Provisioning:
Your organisation must have User Provisioning enabled.
You must be an Organisation Administrator or People Administrator.
You must be set up on the User Sync Service.
Supported sync types
Static file (CSV or XLSX) via SFTP
Workday
Google Workspace
If your user sync was set up on or after 1 February 2026, you are most likely already on the User Sync Service and you should have access to this in your admin panel. If your sync predates this, we will need to migrate you across before you can use this feature. We will be migrating all existing sync configs over the coming months. If you’d like to get access to this sooner, please contact Support or Customer success representative and we can prioritise your organisation.
If you can’t see User Provisioning
If you believe you should have access but can’t see User Provisioning in the sidebar:
Contact your Blink account team to enable it for your organisation.
Where to find it
In the Admin Panel sidebar, go to Blink Identity → User Provisioning.
How sync runs are displayed
Each row represents a sync run and typically includes:
Start time / date
Source connector (e.g., Google Workspace, Workday, SFTP Sync)
Configuration (if multiple are set up)
Status
Download option (only for some completed outcomes)
Filtering and sorting
At the top of the Syncs page, you can narrow down results using:
Date range: All Time, Last 7 Days, Last 30 Days, or Custom
Sort order: Newest first (default) or Oldest first
Configuration: Filter by a specific sync configuration name (most orgs have one; use this if you have multiple, e.g., Google and Workday)
Status: Filter by one or more sync statuses
Active filters appear as pills. Select Clear filters to reset all filters.
Understanding Sync Statuses
Status | Meaning | Recommended action |
Queued | The sync is scheduled and waiting to start. | No action required. |
In Progress | The sync is currently running. | No action required. |
Success | The sync completed without issues. | If needed, download logs to confirm results. |
Needs Attention | The sync completed with warnings. | Download logs and review warnings. |
Data Load Failed | User data could not be loaded. | Download error logs and investigate the cause. |
Above Deactivation Threshold | The sync was blocked because the number of deactivations exceeded the configured threshold. | Contact Support. |
Cancelled | The sync was cancelled before completing. | Contact Support. |
Downloading logs
For completed sync runs, a Download button appears in the run row. You can download logs in:
CSV
Excel (XLSX)
Files are named automatically (example: Sync Logs - 15 Jan 2024 10.30pm.csv).
Log availability by outcome
Success / Needs Attention: sync result logs available
Data Load Failed: error logs available
Queued / In Progress / Cancelled / Above Deactivation Threshold: no logs available
Permissions
User Provisioning is a read-only monitoring interface. Sync configurations are managed separately.
Role | Can view User Provisioning | Can download logs |
Organisation Admin | ✅ | ✅ |
People Admin | ✅ | ✅ |
Support Admin | ❌ | ❌ |
Group Admin | ❌ | ❌ |
Content Creator | ❌ | ❌ |
Content Moderator | ❌ | ❌ |
Basic User | ❌ | ❌ |
FAQ
Why can’t I see my bulk upload logs here?
User Provisioning covers automated syncs only. Logs for manual bulk uploads are available on the Bulk Update page in the Users section of the Admin Panel.
What’s next
User Provisioning is in its first release and will continue to evolve. Share feedback with your Blink contact.