Blink

Margaret Greer

Antonio Garcia

Lauren Burns

Frequent questions and general troubleshooting assistance

FAQs

A brief overview of the Mobile and Desktop instances of Blink as well as an explanation of the available features

What is Blink?

This problem is usually caused by a user being adding to a duplicate organization

Why can't I see/do anything in Blink?

If someone leaves an organization, what happens to their Blink account?

Switching between Blink accounts

How are mobile users activated on Blink?

Does Blink require mobile phone numbers for activation?

Users may need to whitelist Blink with their email provider to receive emails.

Why am I not receiving emails from Blink?

What to do when your Blink account has been restricted

My account has been restricted

Troubleshooting common OTP issues and errors

OTP sign-in codes not reaching users with work email addresses

What is a One Time Passcode? (OTP)

How and when users need to report content/other users

Reporting abuse on Blink

How to tell important/recent chats from the others in your inbox.

Determining important chats

Accessibility Conformance Report

A helpful guide for moving from Meta's "Workplace" to Blink

Meta Migration

Receive mobile push notifications from all your Blink Accounts

Multi Account Push Notifications

Resolving Login and Logout Issues for Blink

General

How to adjust your app’s language settings and understand translation options in Blink

Languages and Translation

Enable channels

App Settings

Looking to change the sorting from alphabetical order to something else.

Are we able to re-order files within the Hub?

Options for loading users into your Blink instance

How are users loaded into Blink?

Can we automate group management in Blink?

Requiring biometrics for your organisation

What is the process for users imported into Blink from an admin/backend perspective?

Can Blink automate admin and role settings through the user sync process?

When people leave another organization on Blink, return to a Blink employer, or work for more than one company on Blink

Migration Requests

Assists with common error messages admins may receive when trying to add a new user

Why can't I add this user?

When an invite is sent you cannot reinvite that user for another hour.

Why can I only send one invite per hour?

Changing a page from a mandatory read to just a normal page in the Hub

How do I remove a mandatory read?

Formatting tips and guidance for entering start dates in the bulk update/import template

How to format Start Dates

An internal guide to the 2 provisioning methods

User Provisioning: Manual and SCIM

How to manage reported content, pending posts, and blocked keywords from the Moderation Centre in Blink.

Content Moderation Centre

How to download a CSV of all comments on a Feed post in Blink.

Exporting Comments from a Feed Post

How to report a user's profile picture in Blink, what happens after you report, and how moderators review profile picture reports.

Reporting a profile picture

Admins

Assistance with clearing cache to help with app

Clearing your local Blink cache on Windows

Keeping your app updated

Device Health

Customer's looking for assistance with Amazon's Blink Home Camera systems

Blink Home Camera Systems by Amazon

How can I stop seeing this Feed post?

DAS Web is a third-party app provider that some organizations use. The Blink team is unable to assist with questions regarding this system

How do I get help with my DAS Web?

Is my data that's stored by Blink multi or single tenant?

Does Blink support multi-factor authentication? (MFA)

Can we leverage multiple SCIM sources for user data?

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

FAQs

General

App Settings

Admins

Device Health

Other Questions