How it improves engagement
You can have more control on how notifications are sent and received for the organisation.
Notifications are a powerful tool to engage with your users, but if used too much you can cause ‘noise fatigue’ and disengagement. Alternatively, if there are too few notifications, users can miss out on important company updates.
As an Org Administrator, you have more control to fine tune to how notifications are sent and received in the organisation.
Your configurations apply to all groups, which includes ‘teams’ and ‘communities’.
Here's a list of your configurations:
If you want to review how users can set their notification preferences, please refer to these articles:
Restrict basic users from marking posts as ‘Important’
By default, all users including basic users, can choose to notify users upon post creation by marking it as ‘Important’.
The bigger your organisation, the higher the chance that all users can contribute to ‘noise fatigue’ if you let everyone have the ability to notify their targeted audience.
We introduced an organisation setting where you, as an Org Administrator, can limit notifications upon post creation only to org-level roles and group admins, thereby excluding basic users from sending important notifications.
Where to access it
On desktop, head to your Admin panel, and select ‘Org setup’.
To disable notification abilities from basic users, simply turn ‘Basic user notification control’ OFF.
Disable the user’s ability to ‘mute’ notifications from selected groups
By default, all users can mute notifications from selected groups. As an admin, you have permission to disable this muting ability.
This feature is valuable for organisations with groups that share critical information, such as 'Training & Compliance for Store Managers.' When users cannot mute these groups, you can ensure important notifications reach their intended audience, even amid the noise of other posts.
This capability is enabled by default for both Org Administrators and Group Admins:
Org Administrators can control this setting for all groups, even those they don't belong to
Group Admins can only manage this setting for groups they administer
Where to access it
This setting can be found in the Admin panel, when you select a specific group.
It can also be found when you visit the group’s page under the Group settings.
Restrict Group Admins from configuring their groups notification settings
As Org Administrators and Group Admins can remove users' ability to 'mute' notifications from specific groups, you may not want Group Admins to have this setting. Giving them this power could contribute to 'noise fatigue' across your organisation.
Why? If too many Group Admins prevent users from muting notifications for their own groups, it can create problems—notifications from less critical groups (like "Cats & Dogs") might overwhelm important notifications from essential groups (like "Training & Compliance for Store Managers").
Where to access it
On desktop, head to your Admin panel, and select ‘Org setup’.
To disable Group Admins from controlling notification settings, simply turn ‘Group administrators notification control’ OFF.
Impact on Group Admins
When this is ‘OFF’, Group Admins can see what notification setting is set for the group, however, they can’t modify it.
This is what a Group Admin will see if they can no longer changing the setting for the group.
