In this article:
What are open groups?
An open group is a group/audience that anyone in your organization can send a feed post to, without being a member. This only applies to team groups and not to communities. This is because users wanting to post to a community can just join the community.
All members of the open group have shared visibility of the post and can respond in the comments.
How can this feature help my organization?
Having an open group can help considerably with maintaining open communication at all levels of the organization. Here are some suggestions for how using an open group may work for your groups:
Use Open Groups to raise support tickets
You can create an Open Group for your IT or support helpdesk group members, allowing users to post their issues and questions to this group via a feed post. The support group can respond in the comments to resolve the ticket or provide status updates. An example flow is below:
Collect feedback for management
By creating an open group of managers, you could invite your staff to share feedback via the feed. Any manager part of the open group can see this feedback, comment, and respond.
Set up a feed post approval flow
Create an open group with a few admins added so anyone in the org can create a feed post to them. Then, the admins can review the post and, if approved, boost the audience so that it becomes visible to more groups without granting access to everyone in the group to post. We have more helpful information on boosting posts here.
Setting up an open group
Navigate to the admin panel
Select the "Teams" tab and click "Create"
Enter the desired group name and a brief description for your users advising what this group may be used for.
Select the members you wish to add by typing their names in the "Add Member" section. Please note that anyone in the organization can post to an Open group on the Feed so you would only need to add members responsible for responding to the posts.
Set the feed post rules to "Anyone at [your organization name]"
Click Create
Update an existing group
You also have the option to update any of your existing groups to make them open groups
Open the Admin Panel
Navigate to the "groups" tab and select the group you'd like to update
Click on "Feed post rules"
Select "Anyone at [your organization name]" and then "update permissions."
💡 Helpful Hint 💡 Looking for more resources on Groups, check out these articles: |