Managing your inbox

Introduction

Managing your inbox is great to ensure you aren't overwhelmed by the number of chats. This article will outline:

Why we don't support blocking other users

We are keen to look at implementing this feature but as of now the priority for this is not as high as some of the other features that we are working on. Unfortunately, we can't build everything all at once (although we wish we could). We do want to make it clear that if you do feel this feature is incredibly important to you then ask you to let us know! If enough people are asking for this then we can give this feature the priority it deserves. To do this, please do let us know. We are always so keen to hear your feedback as it really does help us decide on exactly what you want.

Please reach out.

If you do feel that you must report someone then please click this link to find out more information on this process.

Why we don't support deleting one-to-one chats

The deletion of chats is supported on other tools but they would deal with the same issues that we would. For example, deleting a one-to-one chat. Deleting a chat would remove the chat from your inbox but it wouldn't from the other person's inbox. This also does come down to an issue of who has the right to delete the one-to-one chat. As both of you are owners the decision does not come down to just one person.

However, we do support the deletion of Group chats that you are an owner of. This is because there is an assigned owner, the original creator of the chat, who has clear admin rights. Of course, everyone also has the option to leave any of the group chats they are a part of.

This does not mean we do not provide an option to clear chats from your inbox. This can be done by archiving any of the chats that you have in your inbox to a separate, accessible, inbox.

Archiving chats

Archiving chats is a feature we provide that allows you to move any unused or unneeded chats from your main inbox. They will appear in a secondary inbox that is accessible. We recommend this as an alternative to deleting chats and can be done by sliding to the right on the chat itself on mobile or pressing the archive icon that appears when hovering over a chat on the web and desktop. For more information on how to do this.

Managing your chat inbox

Ensuring you have an easy-to-manage and concise inbox is important to ensure you don't get overwhelmed.

Depending on the size of your company you may find a stream of information that may be hard to keep on top of. Here are some top tips for ensuring your entire inbox is managed well:

  • Archive any chats with employees that have moved on from the company you are at.
  • Archive any group chats that aren't frequently used.

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