Introduction
This article will outline how to resolve missing OTP codes.
What do our OTP codes look like?
When you're registering your Blink account or signing back into your account, a 6-digit code (in the form XXX-XXX e.g. 111-111) will be sent to you.
This code will be sent to the phone number via SMS or the email address that you, or your manager, have set on your Blink account.
Troubleshooting missing OTP codes
Check your Spam Folder.
OTP codes may end up in your spam folder if they have been marked as spam by you or by a filter on your email service.
Check your Login Method
If you are singing in incorrectly it will not send a code to you. Click here to check your method for signing in.
STOP
If you have texted 'STOP' to our OTP text messaging service the codes will not deliver. Text 'START' to receive the codes.
Email us
If these methods are not working for you then please contact us at support@joinblink.com
We have noticed an increase in requests to resolve OTP issues for Blink Home Monitor. If you are contacting us about that please understand we are not the same company. We will not be able to resolve any issues related to Blink Home Monitor. Their support pages are located, here