What to do if you didn't receive your 6-digit login code

 This article will explain what you should do if you haven't received your OTP 6 digit code.

They are important for your security and are needed to access your Blink account. 

When you're registering your Blink account or signing back into your account, a 6-digit code (in the form XXX-XXX e.g. 111-111) will be sent to you.

This code will be sent to the phone number via SMS or the email address that you, or your manager, set up your Blink account with.

What to do if you don't receive a 6-digit code:

  • Firstly, you should check your spam folder. They may end up in your spam folder if they have been marked as spam by you or by a filter on your email service.
  • Secondly, you should check your login method. If you are singing in incorrectly it will not send a code to you. Click here to check your method for signing in. 
  • If you have texted 'STOP' to our OTP messaging service the codes will not deliver. Text 'START' to receive the codes. 

If it is neither of these methods then please contact us by logging a support request via our Help Center, or email us at support@joinblink.com

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