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Video and Audio Calling in Blink
Video and Audio Calling in Blink

Bringing every conversation to life

Updated over 2 weeks ago

This article covers:

Feature summary

Blink’s voice and audio calling solution enables all your real-time communications directly from your Blink app. Host meetings and conversations within Blink for efficient engagement.

This is an add-on feature. Please contact your Customer Support Manager or the Blink Support Team for further information.

How it works

You can make or receive calls on Web, Android and iOS. Just make sure you’re connected to the internet or wifi!

Initiating a 1:1 call

  1. You can initiate a 1:1 call from two places in the app: A user’s profile, or from a 1:1 chat:

2. Receiving a 1:1 call initiates a full screen takeover for the recipient:

On mobile:

On Web:

3. Blink calls honour device setup - silent / loud

Initiating a Group Call

Initiate your call using the call icons top right of your group chat or channel.

  1. The call surfaces a message alert within the channel or chat:

2. Members of the chat / channel can click ‘Join call’ to join the group call.

Welcome to group calls!

Available calling features

Web

When in a call on the web app or on your browser, you will have the following in-call features available:

Minimise call screen

This allows you to continue to use Blink and your desktop device while remaining in the call.

Copy join link

This allows you to share the call across your organisation for other users to join.

Mute microphone

You can select / deselect your microphone icon to mute / unmute yourself.

Turn camera on/off

Turn your camera on or off depending on your in-call preferences.

Reactions

I can use emojis to show my reactions during a call.

Sharescreen

As a web user, I can share my screen with others in the call. Selecting this option will surface a screen selector before entering share mode.

Leave the call

You can leave the call at any time. This will only remove you from the call and other users will also need to hang up.

Mobile

When in a call on the Blink mobile app, you will have the following in-call features available:

Mute microphone

You can select / deselect your microphone icon to mute / unmute yourself.

Turn camera on/off

Turn your camera on or off depending on your in-call preferences.

View participants

View a list of everyone in the call.

Change layout (iOS only)

Change the layout of your call, choosing between grid, full screen, and spotlight views.

Pin user / pin for everyone

Clicking the 3 dots against a user profile in a call will enable you to pin that user on your screen (for your view only, or for everyone).

Flip camera

Choose to flip between your phone’s cameras so that you can share your wider surroundings.

Leave the call

You can leave the call at any time. This will only remove you from the call and other users will also need to hang up.

FAQs

How can I turn this feature on?

This is a paid add-on. Simply speak to your CSM or our Support team to add the feature to your Blink instance.

Why can't I see the Call icons?

Users will only be able to see the call icons available to call others if both the call initiator and the call receiver have refreshed their apps.

For example, if User A has refreshed their app and wants to make a call to User B, but User B has not refreshed their app, then User A will not see any call icons available to call User B until User B also refreshes their app.

Is there a maximum number of participants allowed in a group call?

Yes. This is set at 50 participants. If you need to have bigger calls, talk to your CSM or our Support Team.

Can I share a link for others to join my call?

Share links are available on Web so that you can extend the invite to a maximum of 50 participants.

Do Blink calls honour my Do Not Disturb settings?

Yes! If you have Do Not Disturb set then you can’t be called and you won’t see a missed call.

Can I share my screen within the call?

Web users have access to the share screen functionality for everyone to be able to see their screen.

What in-call features will be available to me?

Users can mute their mics, turn their video on or off, and flip their phone cameras.

Can I see a log of my calls in Blink?

Not yet, but we’ll explore this in future. Mobile devices will log missed calls via their native behaviour.

Do I have to be in Blink to receive a call?

On Web, your Blink app or browser needs to be open for you to receive the call. On mobile, the call will be received on the device in the same way you receive any call.

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