Some messages are too important to risk being missed.
Critical Posts surface urgent updates at the top of the Feed so nothing time-sensitive gets buried.
Mandatory Reads go further: every recipient has to confirm they have read the content, giving you a full acknowledgement record for policies, compliance docs, and anything else that cannot just be skimmed and scrolled past.
Key Benefits
Critical Posts ensure urgent updates are seen first every time on the Feed
Mandatory Reads maximise compliance response rates and provide a confirmed, exportable record of who has read critical content such as policies or onboarding must-reads.
Send targeted reminders to anyone who has not yet acknowledged, by team if needed.
Get started
Create a Critical Post
Use this for urgent information that every employee needs to see — safety notices, policy changes, or time-sensitive communications. You can also choose whether people must acknowledge the post.
What happens:
The post is pinned to the top of the feed with a red banner
An important push notification is automatically sent to your audience
You set how long it stays pinned (e.g. 5 days)
By default, Require acknowledgement is on: users see an Acknowledge button and the post stays pinned for them until they tap it
Choosing whether to require acknowledgement:
When you select Critical, you'll see a Require acknowledgement toggle:
On (default) — users must tap Acknowledge to clear the post from the top of their feed. This is the best choice when you need confirmation that people have seen the message, and you can track who has acknowledged it.
Off — the post stays pinned with the red banner and notification, but there is no Acknowledge button. The post remains pinned for everyone for the full duration you set, and users have no way to remove it from their feed themselves. You'll see this reminder when you turn it off:
Acknowledgement has been disabled — users will have no way to unpin this from their feed.
To undo: Tap ... on the post > Mark as not critical. This unpins the post and reverts it to a standard post. Admins can still see who acknowledged the post, but users no longer see the Acknowledge button.
Create a Mandatory Read
Mandatory Reads are for policies and documents that every employee must formally acknowledge. They live in the Hub and require each recipient to confirm they have read and understood the content before they can dismiss it.
Who can create Mandatory Reads:
Team Admins, Content Moderators, and Organization Admins only.
Set up in a few easy steps
Go to Admin Portal > Content Studio > Mandatory reads and click + Add
Choose the location for your document within the Hub.
Add your content using the page editor: text, images, attachments, and links.
Edit the confirmation statement that users will be asked to agree to.
Optionally toggle Post to Feed to notify your audience when it publishes.
Publish!
Check stats in Admin Portal
The analytics dashboard shows you exactly who has acknowledged and who has not, so you can follow up or send targeted reminders by team or download audit reports for compliance.
Go to Admin Portal > Content Studio > Mandatory reads > selected read > analytics.
Filter by team to view compliance and Send Reminder to notify users who haven't yet acknowledged.
Click Export to download acknowledgement data as an Excel or CSV file for compliance records.
FAQs
Who can create a Mandatory Read?
Who can create a Mandatory Read?
Only Team Admins, Content Moderators, and Organization Admins have permission to create and publish Mandatory Reads. Read more: Roles and Permissions
Can I turn an existing Hub page into a Mandatory Read?
Can I turn an existing Hub page into a Mandatory Read?
Yes, open the page in Content Studio, go to Page Properties, and toggle the Mandatory Read option on. Click Update to save. Read more: Mandatory Reads