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Updated over 2 weeks ago

Accepting your invite to join Blink

link to full helpdesk article

Join Blink via your invite, QR code poster or starter pack

This article will cover joining Blink via:

Joining your colleagues on Blink happens in a few simple steps.

Your employer will invite you to join via one of the following methods:

  1. SMS or email invite

  2. QR code posters

  3. Starter pack

Read more to learn how to accept your invite via each invite route...

SMS or email invite

On mobile

If you received an SMS or email invite, simply click the link or ‘get started’ button to accept the invitation to join Blink.

The link will take you to download the Blink app if it’s not already on your mobile device, and then you’ll be automatically logged in.

The invite link is unique to you and shouldn’t be shared with anyone.

This is what you’ll experience when accepting your invite on mobile:

  1. You will receive a SMS or email inviting you to join Blink

  2. The link will direct you to the app store on your mobile, you can press ‘Get’ to download the Blink app and press ‘Open’ to access the app.

  3. On iOS devices select “Allow Paste’ to continue

  4. To get started, review and accept our Terms of Service

  5. Welcome to your Blink account!

  6. Depending on your organization you may be asked to enter some personal information to complete your profile

Joining Blink via Google, Microsoft or SAML sign-in

If your employer has set up authentication through Google, Microsoft or SAML, you will be prompted to join Blink and sign-in via the third party provider.

This is what you’ll experience when accepting your invite:

  1. You will receive a SMS or email inviting you to join Blink , from here select ‘Get started’

  2. The link will direct you to the app store on your mobile, you can press ‘Get’ to download the Blink app and press ‘Open’ to access the app.

  3. On iOS devices select “Allow Paste’ to continue

  4. Log-in with SAML or Google or Microsoft

  5. To get started, review and accept our Terms of Service

  6. Welcome to your Blink account!

Accepting your invite on desktop

Email invites can be accepted on your desktop. Click ‘get started’ from the invite and Blink will open on your desktop browser. You just need to accept our privacy policy and then you’ll be logged in.

The invite link is unique to you and shouldn’t be shared with anyone.

This is what you’ll experience when accepting your invite on desktop:

  1. You will receive a SMS or email inviting you to join Blink , from here select ‘Get started’

  2. The invite will open the web browser where you can review and accept our Terms of Service

  3. Welcome to your Blink account!

Troubleshooting

I didn't receive an invite

If you haven't received an invite, please check with your manager to confirm that your account has been set up. If not, please ask them to set up your account and invite you.

I need my email or mobile number updated

For security purposes, we cannot update personal information such as your email address or mobile number. This can only be edited by an administrator within your organization. Please reach out to your manager or IT team for support with this.

I don’t know my log-in details for my central authentication service

Your central authentication service is managed by your employer. Please contact your manager if you don’t know your log-in details.

QR code posters

QR code posters offer a fast and effective way to join Blink. Scan the QR code with your device camera and enter the requested log-in data (this will be your phone number, email address, or a unique employee ID).

Tip: use the contact data that your employer holds for you, as this will be linked to your Blink account.

This is what you’ll experience when accepting your invite using a QR code and employee ID :

  1. Use the Blink QR code scanner if you’ve already downloaded the app or using your device camera and scan the QR code in the poster invitation

  2. This will bring you to the account claiming micro-app. Here you can enter your details such as employee ID. On iOS devices you will select ‘Open’

  3. The link will direct you to the app store on your mobile, you can press ‘Get’ to download the Blink app and press ‘Open’ to access the app.

  4. On iOS devices select “Allow Paste’ to continue

  5. From here you will be prompted to enter your phone number and you will be sent a One Time Password (OTP) code for verification. Input this code where it says ‘Enter your code’

  6. Review and accept our Terms of Service

  7. Welcome to your Blink account!

Troubleshooting:

I can’t scan the QR code

If you can’t scan the QR code with your device, speak to your manager who can invite you via email or SMS.

I don’t know my employee ID

Speak to your manager to find your employee ID, or contact our support team.

Blink does not recognise the contact details I have entered

Your Blink account is linked to the email address or phone number that your employer holds for you. If you have forgotten what that is, please speak to your manager or contact our support team.

I didn’t received my OTP code

Select ‘tap to send again’ in the Blink app if you did not receive your OTP code. For further troubleshooting please see: https://helpdesk.joinblink.com/en/articles/6979828-what-to-do-if-you-didn-t-receive-your-6-digit-login-code

Starter pack

If your employer has issued you with a starter pack, simply follow the instructions in the one-page pack to join Blink.

Tip: if you can’t scan the QR code, download Blink and select ‘Not scanning? Tap to type’, then enter the invitation code from your starter pack.

This is what you’ll experience when accepting your invite via your starter pack :

  1. Use the Blink QR code scanner if you’ve already downloaded the app or using your device camera and scan the QR code in the starter pack invitation

  2. This will bring you to the account claiming micro-app. Here you can enter your details such as employee ID. On iOS devices you will select ‘Open’

  3. The link will direct you to the app store on your mobile, you can press ‘Get’ to download the Blink app and press ‘Open’ to access the app.

  4. On iOS devices select “Allow Paste’ to continue

  5. From here you will be prompted to enter your phone number and you will be sent a One Time Password (OTP) code for verification. Input this code where it says ‘Enter your code’

  6. Review and accept our Terms of Service

  7. Welcome to your Blink account!

Troubleshooting

I can’t scan my starter pack QR code with my device camera.

If you’re unable to scan the QR code with your device camera, you can download the Blink app and try scanning the QR code with the Blink QR code scanner. Alternatively, you can select ‘Not scanning? Tap to type instead’ where you can enter the invite code found at the bottom of your starter pack.

I can’t scan the starter pack QR code with the Blink QR code scanner.

You can either try scanning with your device camera, or select ‘Not scanning? Tap to type instead’ where you can enter the invite code found at the bottom of your starter pack.

I didn’t received my OTP code

Select ‘tap to send again’ in the Blink app if you did not receive your OTP code. For further troubleshooting please see: https://helpdesk.joinblink.com/en/articles/6979828-what-to-do-if-you-didn-t-receive-your-6-digit-login-code

Invite your frontline to join Blink: our invite routes

link to helpdesk article

Learn about the different routes available for onboarding your frontline to Blink

Choose an invite route:

We understand that reaching your frontline can be tough. That’s why we’ve designed a number of flexible routes for inviting your employees to join Blink.

  • You can invite users via SMS invite link if you have their phone numbers (organizational or personal)

  • You can invite users via email invite if you have their email addresses (organizational or personal)

  • You can invite them using the account claim app if you have their employee IDS (social security number/national insurance number/payroll number)

  • If you have none of the above you can invite users using a starter pack invite code

Inviting users via SMS or email

Inviting users to join Blink via our account claim micro-app

Using starter packs to invite users to join Blink

In addition to each onboarding route, our Line Manager Invite function ensures you’re maximizing reach by enabling line managers to invite their direct reports to join Blink.

Read more here:

Line Manager invites

The invite route(s) you choose will dictate the account activation experience for your frontline. In addition, the way in which you choose to authenticate a user's log-in will govern exactly what the user experiences when activating their account or logging in.

Pathway:

  1. All routes will lead to the user to their device’s application store to download the Blink app

  2. The user will activate their account using their data (phone number/email address/employee id/invite code)

  3. User authenticates their log-in via an OTP, a password or SAML/SSO

  4. Users registered with a phone number will always authenticate via OTP

You can read more about our different authentication methods here:

Authentication methods

Using a Central Authentication Service to support users to join Blink

Signing in to Blink

link to helpdesk article

This article will cover:

Signing in to the Blink app on mobile

Signing in to Blink on web and the desktop app

If you need to know about joining Blink for the first time, please read:

Accepting your invite to Blink

If you need to know about logging in to multiple Blink accounts, please read:

Switching between Blink accounts

Signing in to the Blink app on mobile

Once you’ve downloaded Blink and accepted your invite, you can stay logged in on the app. But, signing back in is easy if you need to.

Open the Blink app on your device and select ‘get started’. Enter the contact detail that is associated with your account by selecting either ‘continue with phone’ or ‘continue with email’.

You will then be taken through an authentication process. This is either via OTP code, SSO or SAML, or password and depends on what your employer has set up.

This is what a user experiences when signing in on a mobile device:

  1. Sign in on your mobile app using your phone number or email address

  2. You can authenticate here using an OTP code, central authentication service (SAML/Google/Microsoft) or password authentication

  3. Review and accept our Terms of service

  4. Welcome to your Blink account!

Signing in to Blink on the desktop app or web browser

Open the Blink desktop app or visit Join Blink to open Blink on your browser.

Select ‘I already have an account, sign in’ on the landing page and then enter the contact details associated with your account (this will be an email address or phone number).

You will then be taken through an authentication process. This is either via OTP code, SSO or SAML, or password and depends on what your employer has set up.

This is what a user experiences when signing in on a mobile device:

  1. Select ‘I already have an account. Sign in’ on the Welcome to Blink screen

  2. You can authenticate here using an OTP code, central authentication service (SAML/Google/Microsoft) or password authentication

  3. You’re in! Welcome back to your Blink account!

Troubleshooting

Blink does not recognise the contact details I have entered.

You have to use the phone number or email address that is associated with your Blink account. If you have forgotten what that is, please speak to your manager or contact our support team.

I didn’t received my OTP code

Select ‘tap to send again’ in the Blink app if you did not receive your OTP code. For further troubleshooting please see: https://helpdesk.joinblink.com/en/articles/6979828-what-to-do-if-you-didn-t-receive-your-6-digit-login-code

I have forgotten the log-in details for my central authentication service

Your central authentication service is managed by your employer. Please contact your manager if you have forgotten your log-in details.

I have forgotten my password

Select ‘reset password’ in the Blink app to set a new password and sign in to your account.

I need to update the contact details associated to my Blink account

Speak to your manager who can help update your details in the system. This must be completed by your organization and can’t be done by Blink.

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