Best practices for managing reported content
Group Admins are responsible for moderating content that is reported as inappropriate by their Group members. Read here for step-by-step instructions on managing open reports.
Once the Group Admin has closed the report, it is best practice to do the following:
Notify the reporter of the moderation outcome
Notify the content author IF their content has been removed
Notifying the reporter of the moderation outcome
As a Group Admin, you can view who made the report by clicking into the open report task.
It is best practice to inform the user who reported the content of the moderation outcome:
If you kept the reported content:
“Thank you for your help to moderate our team’s Feed and maintain it as a safe space for everyone. On this occasion we have decided to keep the content as it was assessed as aligned with our community guidelines.”
If you removed the reported content:
“Thank you for your help to moderate our team’s Feed and maintain it as a safe space for everyone. On this occasion we have decided to remove the content as it was assessed as unaligned with our community guidelines.”
Notify the content author IF their content has been removed
As a Group Admin, you can view the author of the content that you are choosing to remove.
It is best practice to inform the author that their content has been removed and the reason for its removal:
“Hi _______ ,
We recently removed some content you shared to our team’s feed because it was assessed as not meeting our community guidelines. If you have any questions or concerns, please don’t hesitate to reach out.”
The Group Admin should link the user to their Community Guidelines or Policy for further information.
Additional moderation best practices
Create policies for how you expect people to behave, remind them regularly, and share in response if someone is not following the guidelines.
This might looks like a tailored version of your social media policy. We have an example here.
Be sure to assign enough Admins to cover your bases. Ideally, there should always be someone available to moderate.
Make it clear to your Group Admins that they are the assigned moderators for their Group(s). This means they will receive tasks to moderate content that is reported as inappropriate by any of their team members. They should also maintain broad oversight of user-led content in their team(s).
It's important that all of your Admins receive adequate training for managing user generated content.
We're happy to help with this! Please contact us if you need assistance.
Encourage your managers to use the 'Most relevant' filter on comments so they can filter by the comments made by their direct reports and/or those with the same location/department.
Should the need arise, you can restrict a user's Feed access through the Admin portal. This will disable their ability to comment and react on Feed posts.
Remove users from Chats (either temporarily or permanently) if they are not following your etiquette guidelines.
Restrict certain Chats to admins-only posting (you can do this in the Chat settings). This can be a temporary measure if a Chat needs to settle down as it stops normal users from being able to post.