Login and logout issues within the Blink application are commonly associated with session handling, browser settings, and account compatibility. This article provides troubleshooting tips and solutions to help you resolve such problems.
Automatically Logged Back Into the Previous Account
If the desktop app logs you back into your previously used Blink account after logging out, this typically happens due to a saved authentication session on your system browser. Follow these steps to resolve the issue:
Clear Browser Cached Data and Cookies - Open your system browser, navigate to the settings, and clear cached data and cookies to end the existing SAML session. This helps reset sessions stored by your organization’s SAML-based sign-in system.
Relaunch the app - After clearing your browser data, restart the desktop app.
Sign In - Use your new credentials to log in.
Logout Frequency
Frequent logouts from Blink may occur due to device or browser configuration. You can address these issues with the following steps:
Disable Kiosk Mode - If your device is in kiosk mode, disable it since it automatically logs out users after short inactivity periods.
Check Browsing Data Settings - Ensure your device or browser isn’t configured to frequently clear browsing data. Regularly deleted cookies end active sessions, leading to frequent logout prompts.
Consult Organization Admins - Check with your organization’s administrators to inquire whether any security settings might be enforcing shorter session durations and whether this setting can be adjusted.
Related Topics
Troubleshooting login errors
Understanding SAML-based authentication sessions
Managing organization-level security settings