Overview
Request a Community lets you suggest a new community for your organisation directly from Blink. Instead of asking an admin to create one for you, you can submit a request with a name, description, and settings. An admin will review your request and either approve or decline it.
If approved, the community is created straight away and you will receive a notification.
Note: This feature must be enabled by your organisation's admin before you can use it. If you don't see the option to request a community, contact your admin.
Who can use this feature?
Any user in an organisation where Request a Community has been enabled can submit a request.
Organisation Admins can enable the feature, review requests, and approve or decline them via the Moderation Centre.
Requesting a new community on web
Click Groups in the top navigation bar.
In the My Communities section, find the card labelled Want to start a new community? and click + Submit a request.
Enter a community name and, optionally, a description.
Configure additional settings if needed, such as discoverability and membership access.
Click Request to submit.
Requesting a new community on mobile
Tap Groups in the top navigation.
Scroll to the My Communities section and tap + Request a new community.
Enter a community name and optionally a description.
Configure discoverability and membership access if needed.
Tap Request to submit.
Tracking your request
Once you submit a request, you can track its status from the Groups page.
Your requested community appears in the My Communities section with a Pending badge while it is awaiting admin review.
On mobile, a confirmation sheet appears after submitting with the message "Your community is pending review" and options to tap Done or Cancel request.
You will receive a Blink notification once an admin has approved or declined your request.
Cancelling a request
You can cancel a pending request at any time before an admin has taken action. Pending requests cannot be edited. If you need to make changes, cancel the request and submit a new one.
On web:
Go to Groups and find the community with the Pending badge.
Open the community and select Cancel request.
Confirm the cancellation.
On mobile:
Tap Groups and tap the community with the Pending badge.
Tap Cancel request.
Confirm the cancellation.
Note: Once cancelled, the request is permanently removed. You would need to submit a new request to try again.
What happens after you submit
Your request is sent to your organisation's admins for review. An admin will review your request in the Moderation Centre, including the community name, description, and any settings you configured.
The admin can either:
Approve your request, which creates the community straight away. You will receive a notification confirming the community has been created.
Decline your request. You will receive a notification that your request was not approved. A decline reason is not provided.
Note: You are not automatically added as an admin of the community when it is approved. The reviewing admin can optionally assign group admins during the approval process.
Enabling Request a Community (admins)
This feature is disabled by default and must be turned on by an Organisation Admin before users can submit requests.
Go to the Admin Panel.
Select Org setup from the left navigation.
Find the setting Allow users to request new communities and toggle it on.
Click Save changes.
Note: Once enabled, all users in the organisation will immediately see the option to request a new community. There is no way to restrict this to specific user segments.
Reviewing community requests (admins)
When a user submits a community request, Organisation Admins are notified and can review it via the Moderation Centre. Requests must be reviewed individually.
On web
Open the Moderation Centre
Select the Pending groups tab.
Click See details on the request you want to review.
Review the community name, description, requester, discoverability, and access settings.
Optionally, toggle Add group admins on and search for users to assign as community admins.
Click Approve or Decline.
On mobile
Open the Moderation Centre from the Feed.
Tap the Pending groups section.
Tap the request to view its details.
Optionally, tap + Add group admin to assign an admin.
Tap Approve or Decline.
Important: The requester is not automatically added as an admin of the approved community. If you want the requester to manage the community, you must add them as a group admin manually during the approval step.
FAQs
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I can't see the option to request a community. Why? | The feature must be enabled by your organisation's admin. If you don't see it, contact your admin to check whether it has been turned on. |
Can I edit my request after submitting? | No. Pending requests cannot be edited. You will need to cancel the request and submit a new one with the updated details. |
Will I become the admin of the community if it's approved? | Not automatically. The admin reviewing your request can choose to assign group admins during approval, but this is a manual step. |
How will I know if my request was approved or declined? | You will receive a Blink notification. You can also check the Groups page, where the Pending badge will be removed once a decision has been made. |
Why wasn't a reason given for my declined request? | Decline reasons are not shown to the requester. If you would like more information, contact your organisation's admin directly. |
Can I submit another request if mine was declined? | Yes. You can submit a new request at any time. |
Can requests be approved in bulk? | No. Each request must be reviewed and actioned individually from the Moderation Centre. |
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