Re-Invite Unclaimed Accounts

  This article will describe how to reinvite those users who have not yet claimed their accounts. But specifically:

  • How to reinvite users
  • How to reinvite users in an import

Please take caution

Resending invites will generate an email or mobile invite and send it to anyone who hasn't claimed their account in your organisation.

How to reinvite users

  1. Open the Admin Panel and open the Users page
  2. Click "Actions"
  3. Within the "Actions" dropdown box "Resend invites" will be located at the bottom
  4. This will resend invites to all unclaimed accounts

How to reinvite users in an import

  1. Open the Admin Panel and open the Users page
  2. Click "Import Users"
  3. Find the import with the users you want to reinvite
  4. Click the three little dots

This will only Re-invite users who are in this import, but you may not have the option. This is because those users have already used the invite so their accounts are claimed.

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